Shipping & Returns
Thank you for your interest in Good Kitty Publications products.
Upon occasion, we may offer special products – such as limited-edition or autographed books and book plates – for purchase or presale. These items are prepared and shipped from our home office and all Shipping and Return policies for these products will be detailed on the product page itself. The policies below do not apply to these types of items.
Additionally, we may offer downloadable products which are delivered as described in the email receipt, typically by email attachment or digital download. These items are not eligible for return or exchange. The policies below do not apply to these types of items.
For our store merchandise (such as clothing, accessories, and wall prints), we work with an on-demand order fulfillment company reputable for quality products and quick order fulfillment. The polices below apply to all of our regularly-offered merchandise.
Delivery & Shipping
Where do you deliver?
While we currently only deliver within the United States, we do plan to expand shipping outside the U.S. in the future and will announce this once available.
When will I get my order?
It typically takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but is usually an additional 3-4 business days (U.S. only).
Please note that fulfillment and shipping times may be affected by situations outside our control (e.g., pandemic, emergencies/disasters, supply chain impacts). We will attempt to update this page as we learn of these conditions; however, we appreciate your understanding of these unexpected situations.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Most products ordered in the United States are printed and shipped from a U.S. facility.
My order should be here by now, but I still don't have it.
What should I do?
Our printing partner is top-notch, and delayed shipments are very rare. There are a few reasons that your order might not arrive on time. Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Reach out to your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Products & Orders
How are your products made?
As mentioned above, we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns, Refunds, & Exchanges
What’s your return policy?
Please contact us before returning any products. We do not offer returns, refunds, or exchanges except in cases where the wrong items or damaged items are received. If there is a problem with items in your order, please email email@example.com within one week of arrival, and include the following with your email:
Description and photo(s) of the product issue/damage
Clarification of whether the shipping packaging was damaged upon arrival
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us as described in the return policy above.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts or sizing descriptions included on the product page —we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!